- 01
If we fail to deliver
If the reading cannot be produced, or the plan never opens, you are eligible to request a full refund.
- 02
If it is not what was advertised
If what you receive is not what this site described, you are eligible to request a full refund. That includes a reading missing parts the purchase page said it holds.
- 03
If it was delivered as described
A delivered reading is not refunded because an event did not happen. We sell a computation and a practice, never an outcome.
- 04
How to ask
Use the refund action in your Rare You account, or write to support@healersworld.org from the address on the account. A person checks the order and delivery state. We acknowledge within 48 hours with a ticket number and aim to resolve the request within 30 days.
- 05
How the money comes back
After approval, we initiate the refund through the original payment transaction. Your bank or payment provider controls when the credit appears. Rare You does not deduct a cancellation fee.
A membership is separate: it is billed on Healers World and can be cancelled from your account there. The full terms are on the terms page.